Cookie Policy
This Cookie Policy explains how Abitz Technologies Private Limited ("Rylod", "we", "our", "us") uses cookies and similar tracking technologies when you use our website, mobile application, and related services (the "Platform").
This Policy should be read in conjunction with our Privacy Policy and Terms and Conditions.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, mobile phone, or tablet) when you visit a website or use an application. Cookies help websites and applications recognize your device, remember your preferences, and improve your overall experience.
Cookies may be "first-party" (set by Rylod) or "third-party" (set by our service providers). They may be "session cookies" (deleted when you close your browser) or "persistent cookies" (remain on your device for a set period or until manually deleted).
2. Types of Cookies We Use
A. Strictly Necessary Cookies
- Required for the Platform to function properly.
- Enable core features such as user authentication, session management, and security.
- Cannot be disabled as they are essential for Platform operations.
- Examples: login session cookies, CSRF protection tokens, load balancer cookies.
B. Performance & Analytics Cookies
- Collect information about how users interact with the Platform.
- Help us understand usage patterns, popular features, and areas for improvement.
- Data collected is aggregated and anonymized.
- Examples: page views, session duration, error rates, feature usage statistics.
C. Functional Cookies
- Remember your preferences and settings (language, theme, region).
- Provide enhanced and personalized features.
- Examples: theme preference (forest-emerald, aurora-blue, etc.), language settings, saved locations.
D. Marketing & Communication Cookies
- Used to deliver relevant notifications and communications.
- Help measure the effectiveness of our communication campaigns.
- Rylod does not use targeted advertising cookies on the Platform.
3. Third-Party Cookies & SDKs
We use the following third-party services that may set cookies or use similar tracking technologies:
- Google Analytics / Firebase Analytics: For understanding Platform usage and performance. Google's privacy policy: https://policies.google.com/privacy
- Firebase Cloud Messaging: For push notification delivery.
- Google Maps SDK: For location and mapping services. Uses cookies to optimize map loading.
- Razorpay / Payment Gateway: For secure payment processing. Sets cookies for transaction security and fraud prevention.
4. Similar Technologies
In addition to cookies, we may use similar tracking technologies:
- Local Storage: Stores data locally on your device (e.g., theme preferences, cached data) that persists across browser sessions.
- Session Storage: Temporary storage that is cleared when you close the browser tab.
- Device Identifiers: Mobile advertising IDs used for analytics (Google Advertising ID on Android, IDFA on iOS).
- Pixels & Beacons: Small transparent images used to track email opens and website interactions.
5. How We Use Cookies
We use cookies and similar technologies to:
- Authenticate users and maintain secure sessions.
- Remember your preferences and settings across visits.
- Analyse Platform usage to improve performance and user experience.
- Detect and prevent fraud and security threats.
- Measure the effectiveness of communications and updates.
- Ensure the Platform functions correctly across different devices and browsers.
6. Cookie Retention Periods
- Session cookies: Deleted automatically when you close your browser or app.
- Authentication cookies: Retained for the duration of your login session (up to 30 days with "remember me").
- Preference cookies: Retained for up to 1 year or until manually cleared.
- Analytics cookies: Retained for up to 26 months (as per Google Analytics defaults).
7. Managing Your Cookie Preferences
You have control over cookies and can manage them through:
Browser Settings
- Chrome: Settings > Privacy and security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Manage and delete cookies
Mobile Device Settings
- iOS: Settings > Privacy & Security > Tracking (to control app tracking)
- Android: Settings > Privacy > Ads (to reset or opt out of ad personalization)
- You can clear app data and cache through your device settings to remove stored cookies and local storage.
8. Do Not Track (DNT) Signals
Some browsers offer a "Do Not Track" (DNT) setting. There is currently no industry-standard technology for recognizing DNT signals.
At this time, Rylod does not respond to DNT browser signals. However, you can manage your cookie preferences through the methods described above.
9. Cookies on Mobile Applications
Our mobile applications use technologies similar to cookies to provide functionality and analytics:
- Firebase SDKs collect anonymized usage data and crash reports.
- Local storage is used for caching user preferences, trip data, and session information.
- Push notification tokens are stored for delivering booking and trip updates.
- You can control app permissions and data collection through your device settings.
10. Compliance
This Cookie Policy complies with:
- Digital Personal Data Protection Act, 2023 (DPDP Act)
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
11. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements.
Material changes will be communicated through in-app notifications.
The "Last Updated" date at the top indicates the most recent revision.
Continued use of the Platform after updates constitutes acceptance of the revised Cookie Policy.
12. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
- In-app support
- Email: support@rylod.com
- Registered Office: Abitz Technologies Private Limited, 1st Floor, Raheja Arcade, Unit 131 & 132, Koramangala Industrial Layout, Koramangala, Bengaluru, Karnataka 560095
Questions About Cookies?
If you have questions about how we use cookies, please contact our support team.